Moving to a new home was supposed to be a pleasure, but Ms. Zhao Yuan, who has just been admitted to the new house for only half a year, has recently become more and more worried. She took care of her friends and spent more than 10,000 yuan to buy a super wear-resistant flooring. Only half a year later, there was a gap between the floors and the slats curled up. Walking on the bumpy floor, Ms. Yang's mood is also indignant. Ms. Yang also asked her friend to investigate the dealer’s responsibility. However, a friend said that at that time, because the map was cheap, the quality propaganda on the certificate was very good. The wooden floor that was purchased at a price lower than the market price did not require proof of the purchase and could not negotiate with the dealer.
Is this "misleading account" paid for by themselves? Ms. Yang took a picture of the “problem†floor and removed a piece of wooden floor. He and her friends came to the Zhaoyuan Industrial and Commercial Department to make a complaint and asked for treatment. Because there is no legal proof of purchase, law enforcement officials said that they can only try to give ideas to try to solve the problem through on-site investigations.
According to the business address assigned by the party, the law enforcement officers came to a body decoration material store in the city. The savvy businessman seized the fact that there was no purchase invoice and refused to accept responsibility. Under the patient persuasion and testimony of law enforcement officials and Ms. Yang’s friends, the owner promised to install quality flooring for Ms. Yang at a preferential price, but did not assume any loss. Things have been so far, Ms. Yang can only bitter fruit.
In view of consumer complaints about the quality of wooden flooring, law enforcement officers randomly visited several other decorative materials malls. There are many tricks to use the wooden floor to confuse consumers on the market. It is not enough to just look at the certificate to measure the quality of the wooden floor.
The first problem is that the origin of raw materials is ambiguous. Law enforcement officers found in several urban decoration material stores in the urban area that many merchants, especially foreign wood floor brands, have indicated on their advertising campaigns which kind of wood is used as raw material. Many unheard of names of wood are among them. Gibraltar Wood, Madrid Wood, King Beechwood, Raphael Wood, Amazon Wood, etc. A surname wood flooring seller told law enforcement officials: “Some of the floors of some internationally renowned brands are produced directly in the country of origin and transported directly. Some of them are specialized manufacturers in China. We are responsible only for sales of this link. Whether or not the wood used for production is from all over the world, we are not sure.†When the law enforcement officer asked to see the proof of the origin of the wood, Mr. Liu’s answer was even more brief: “No.â€
The second problem is that the quality is not satisfactory. In a store, Mr. Wu, who is preparing to buy a floor, told law enforcement officials that he had been lingering in various building materials markets for more than a week and was still undecided. The on-site consumer's reflection of law enforcement on the quality of wood flooring was followed by floor tile change, cracking, cracking, separation, and blistering of the paint surface.
According to a person in charge of the Quality Supervision Bureau of the Municipal People's Government, the recent inspection of wooden floors revealed that the main problems were: First, the formaldehyde emission was unqualified. The main reason for exceeding the standard is that the adhesive formula used in the product is not scientific, and the rubber making process is behind. The second is that the surface wear index failed. The third is that the intensity of static bending does not meet the standard requirements. The failure of this indicator indicates that the mechanical strength of the product is poor, and it is prone to problems such as breakage during use.
Law Enforcement Department reminds consumers: When purchasing floors, it is necessary to look at the certificates issued by the national authoritative departments such as the certificate of origin of the wood, quality and safety certificates, and test reports issued by the authorities, and pay attention to the environmental protection and wear-resistance promoted by the companies. For each index, consumers must pay attention to keeping relevant evidence of purchases, such as shopping invoices and warranties.
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